FRENCH FOR COMMERCIAL CATERING

LEARNING OBJECTIVES:

Eligible for CPF funding, this programme prepares learners for the CLOE French as a foreign language certification (A2 to C2), progressively developing language skills for commercial catering:

• Initial contact and customer welcome before and after booking
• Practical information about the restaurant
• Communication between management, kitchen and front-of-house staff
• Taking orders
• Responding to customer needs: arrival, parking, table choice, food hygiene, menus and dishes, ingredient origins, waiting times, allergens and special requests
• Payment terms and methods
• Knowledge of the local area's tourism, history and culture
• Compliance with hygiene and safety regulations

THE CLOE CERTIFICATION ASSESSMENT IS COMPULSORY AT THE END OF THE COURSE

ENTRY REQUIREMENTS ADAPTED TO THE TRAINING LEVEL:

After assessing the learner's starting level and priority areas, the trainer structures the CLOE French preparation programme to cover the exam requirements and the language skills specific to each level.

COURSE CONTENT:

Level A2

OBJECTIVE: Consolidate basic communication skills.

ENTRY REQUIREMENTS: Learners should be familiar with basic French and able to communicate in simple, grammatically structured sentences. They should have practical vocabulary for everyday objects.

CONTENT:

• Verbs in the present and simple past
• Basic professional vocabulary
• Understanding simple professional texts
• Everyday workplace conversations
• Understanding simple professional documents
• Writing professional emails and messages

Level B1

OBJECTIVE: Develop professional communication skills.

ENTRY REQUIREMENTS: Learners should have some independence in written and spoken French and be able to communicate effectively.

CONTENT:

• Verb tenses (present, past and future)
• Vocabulary specific to the company and occupation
• Writing professional reports and presentations
• Discussions about work-related topics
• Understanding a range of professional documents
• Writing reports and presentations

Level B2

OBJECTIVE: Reach an advanced level of professional proficiency.

ENTRY REQUIREMENTS: Learners should be independent in written and spoken French, understand challenging speech and the deeper meaning of texts, communicate precisely and produce formal written work.

CONTENT:

• Advanced professional communication
• Complex grammar
• Understanding complex professional texts and presentations
• Professional negotiations
• Analysing complex professional discourse
• Writing advanced professional documents

Level C1

OBJECTIVE: Master advanced professional communication.

ENTRY REQUIREMENTS: For learners who have studied in France and whose French allows them to follow a course taught in French without difficulty.

CONTENT:

• Effective communication in professional contexts
• Understanding highly specialised speech, including outside your own area of expertise
• Advanced debates on complex professional issues
• Writing research reports and specialist professional documents
• Analysing long and varied discourse

Level C2

OBJECTIVE: Achieve a high level of professional language mastery.

ENTRY REQUIREMENTS: Learners must have reached level C1.

CONTENT:

• Fluent and nuanced professional communication
• Writing complex professional documents
• Understanding highly specialised speech and texts
• Simulating professional meetings and presentations
• Writing technical documents
• Analysing advanced discourse

TEACHING METHODS AND EQUIPMENT:

• A pre-course placement test assesses learners' levels and allows the programme to be adapted
• Trainers adapt content through practical exercises focused on learners' needs
• Classrooms suited to language learning
• Equipment available to trainers: CD player, TV, DVD player, photocopier, PC, internet, Teams, ZOOM, WeChat and WhatsApp
• Coursebooks suited to the learning level and any other materials the trainer considers useful

ASSESSMENT AND COURSE MONITORING:

• Assessment and placement test at the start of the course
• Review exercises throughout the course to check learning and address any gaps
• Regular practical exercises to assess learning
• Formative assessment during lessons
• End-of-course assessment of learning
• Attendance sheet signed by learners at each session

DELIVERY FORMAT:

In person and/or online

DURATION:

20–40 hours

FEES:

• Open group, in person: €40.00 excl. VAT / €48.00 incl. VAT per hour per participant; minimum 3, maximum 8 participants
• Private tuition, in person or online: €80.00 excl. VAT / €96.00 incl. VAT per hour